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FREQUENTLY ASKED QUESTIONS (FAQ)

We have provided a list of answers of the most frequently asked questions in the FAQ section. If you have further questions , please contact us.

What is the return policy for Uzuri bags?

We accept returns within 30 days of purchase for a full refund or exchange. Please contact our customer service team for return instructions.

How do I care for my Uzuri bag?

  • Do not wash or put in water
  • Wax or Polish with leather conditioning cream from time to time for a fresh look
  • Do not Iron

Is my personal information secure when shopping on your site?

Absolutely! Our website uses SSL encryption to ensure that your personal and payment information is protected.

How do I track my order?

You will receive email updates on the status of your order. You can track your order in this page: https://uzuri-store-com.myshopify.com/apps/track123

Do you offer any discounts or promotions?

Yes, we occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay informed of any current deals.

How do you source your materials and ensure ethical production practices?

We source our materials from reputable suppliers and work closely with our manufacturing partners to ensure that our bags are made with high-quality materials and under ethical working conditions. We're committed to sustainability and fair labor practices.

How do I know which Uzuri bag is right for me?

Choosing the right Uzuri bag depends on your personal style, needs, and preferences. Consider the size, material, and features of the bag, as well as the occasion and purpose for which you will be using it.